Information Needs Assessments

When communities are experiencing humanitarian crises, it is important to determine what content and method of information delivery will enable people to take an active role in their own survival and recovery.

Internews has conducted humanitarian information assessments in:

Kenya (Dadaab) | Libya | Cote d'Ivoire/Liberia | Republic of Southern Sudan


At the Dadaab refugee camps, hundreds of Somalians have fled drought, famine and a civil war. Internews conducted a joint assessment of information needs in refugee camps around Dadaab, in Eastern Kenya. With Radio Ergo/IMS, the Norwegian Refugee Council, and Star FM of Kenya, the goal was to understand the information needs of refugees and explore ways to improve the flow of communications between refugees, aid agencies, and host communities.


Beginning in March 2011, Internews has been working to understand local information needs of residents and those who have fled to neighboring countries, map available information sources, and develop recommendations to improve the flow of reliable local news and information in Libya.

Cote d’Ivoire/Liberia

Internews’ assessment along Liberia’s eastern border with Cote d’Ivoire, where more than 150,000 Ivoirians have fled the violence at home, makes several recommendations for how the international aid community, along with local media organizations and telecommunications companies, can better meet the information needs of Ivoirian refugees. (More information)

Republic of Southern Sudan

Fighting in the disputed Sudanese border region of Abyei beginning on May 21, 2011 sent tens of thousands of people fleeing south to Warrap State for their safety. Since March 2009, Internews has operated an FM radio station in Turalei, the administrative capital of Warrap State’s Twic County. Internews carried out an assessment to investigate the impact of Mayardit FM following the May Abyei crisis and the subsequent mass displacement of people, and make recommendations for future improvements. (More information)


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    Thursday, November 12, 2015

    More than 250 senior representatives and advisors from regional governments, UN agencies, international and regional NGOs, CBOs, investors and donors, research institutes and the private sector are going to meet in Addis Ababa, Ethiopia for the Aid & International Development Forum Africa Summit 2016, of which Internews is a media partner.

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  • Information is Aid

    Thursday, November 5, 2015

    A lack of local-language, actionable information is putting refugees and migrants at undue risk. Solutions — from maps and megaphones to smartphone apps — can save lives. 

    In this first in a series of posts on Medium on the information needs of migrants and refugees, Alison Campbell, Internews Senior Director for Global Initiatives, shares Internews’ observations and approach to addressing the need for useful information. 

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