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Publications
Building democracy through the media - A guide for political
leaders
(PDF version)
By Peter du Toit, published by Internews – East Timor
Forward by Internews
Internews Network is an international non-profit organization
formed in 1982 and it has been active in East Timor in 1999 – before
the post-referendum violence. Worldwide, the Internews Network
comprises 22 offices in 19 countries, all of which work to
enhance tolerance and understanding between countries and
citizens by:
- Supporting the growth and development of independent
media in emerging democracies;
- Producing and distributing innovative media programming;
and
- Using the media as a tool to reduce conflict within communities.
All Internews projects are based on the conviction that vigorous
and diverse mass media form an essential cornerstone of a
free society. Following hundreds of years of foreign domination
and with Independence only just behind us, Internews is working
closely with the journalists and government Ministers of East
Timor to help them begin a fresh relationship based on freedom,
democracy and mutual trust.
The media is a critical information channel for Ministers
to understand and utilize in getting news of the government’s
work to their electors. But in a democracy, the media needs
to be much more than simply a passive communication channel.
The role of the media is to analyze and scrutinize the government’s
decisions and actions. The people of East Timor need to feel
they can rely upon the news media they receive because they
trust the journalists to have acted on their behalf in asking
key questions.
This scrutiny, which can sometimes make Ministers who are
new to the role feel uncomfortable, is actually a blessing
in disguise. An active and free media that is vigilant in
watching and reporting on government builds the credibility
of the government. Objective news reporting allows the people
of East Timor to decide for themselves when or if their Ministers
deserve their trust and admiration.
Internews is very proud of this clear and easy-to-follow
guide designed for the members of the new government. I trust
it will become an important reference tool for Ministers as
they assist in the nurturing of a free and independent media
in the newly democratic East Timor.
Lyndal Barry
Country Director
Internews East Timor
August 2002
Forward by José Ramos Horta
Seeing the world through the eyes of both a journalist and
a politician, I found this booklet invaluable as a guide to
understanding and effectively utilizing the media.
As a brand new, independent government we have a unique opportunity
to learn from the lessons provided by history. We know that
in some countries the relationship between the government
and the media is hostile; in others it is submissive and subservient.
We, as politicians have an obligation to cooperate with the
media in this country to ensure our people get the information
they need to make informed decisions about their lives and
their nation. We encourage our media to ask questions of us – even
difficult questions – to ensure our people feel they
can rely upon us to be accountable as their elected representatives.
We are committed to free media, accountability and mutual
trust based on honesty and integrity between East Timor’s
political leaders and its journalistic community. I would
like to thank Internews for their hard work and dedication
in producing this guide. I know will help us all more effectively
reach out to our people through the media.
José Ramos Horta
Contents
A brief introduction
- The role of a journalist in democracy-building
- What journalists need from you
- Working with the media
- Getting information into the media
4.1 News releases
4.2 Press Conferences
4.3 Press Statements
- When journalists approach you
5.1 Interviews
5.2 Coming across clearly on radio
5.3 Coming across clearly on television
- Avoiding mistakes
- Handling mistakes
| The author Peter du Toit is a partner in the Media
Education and Training Agency (Meta), Grahamstown,
South Africa. Address: 82 Bathurst Street, Grahamstown,
South Africa, 6139. Tel: -27 – 46- 6225796, Email: meta@imaginet.co.za |
A brief introduction
While the relationship between politicians and journalists
is not always an easy one, both groups are crucial players
in the establishment and maintenance of democracy.
This booklet is intended to be a resource for politicians
to guide them in their interactions with the media. It is
also written with a view to journalists’ needs.
There are numerous techniques political leaders can use to
manipulate the media and dodge difficult questions. None of
these are covered here. Instead, this booklet examines how
leaders can work with journalists to promote development and
democratic values.
It gives a brief overview of the roles journalists can play
in democracy-building, and how and why leaders need to build
relationships with the media. It also provides useful tips
on getting information into the media, coming across clearly
in interviews, and avoiding misrepresentation.
We hope it will help you work with journalists to ensure
citizens are well informed and able to participate in political
affairs.
1. The role of a journalist in democracy-building
Journalists play a number of vital roles in a democracy to
promote the institutionalization of democratic principles
and to ensure they are safeguarded. These roles include:
- Keep people informed
Journalists have a responsibility to provide up-to-date,
relevant and accurate information so that people can
make informed decisions about their lives. This means
journalists must tell people about the decisions being
made by the political leadership and the way the decisions
are being implemented.
- Educate people about complex political issues
A journalist’s responsibility goes beyond conveying
information. He or she must deliver the information in
a way that helps people understand it. Journalists must
educate people about their rights and obligations under
the law and the workings of government.
- Encourage citizens’ participation in governance
Journalists also need to keep leaders informed about citizens’ needs.
By publicizing the problems citizens are facing and creating
opportunities for them to express their concerns, journalists
encourage people to participate more actively in the democratic
process.
- Monitor leaders’ effectiveness and conduct
Journalists have a responsibility to ensure that leaders
in the political, social and economic sphere are acting
in the best interests of the people. This means monitoring
leaders to see if they are conducting themselves responsibly
and exposing the misuse of positions of power and privilege.
This enables voters to make informed decisions at election
time.
2. What journalists need from you
If journalists are to help promote democratic governance,
political leaders need to ensure they are able to fulfill
their roles effectively. Here are several ways you can help
ensure the media is effective:
- Respect journalists’ roles in society
Even when coverage is critical, leaders need to respect
the contributions journalists make to democracy-building.
Journalists are responsible to their audience. It is
their job to produce fair and balanced stories and to
ask challenging questions on behalf of their readers
and listeners. This may be frustrating for you, but fair
and balanced journalism promotes public debate and citizen
participation.
- Promote a culture of openness
Journalists provide a crucial communication link between
citizens and their representatives. To do this, they
need leaders who are willing and available to provide
them with information. If you are reluctant to answer
questions and provide information, this will lead to
a breakdown in communication between the leadership and
the people.
- Defend their independence
Credibility is a journalist’s most important asset.
People must believe journalists are fair to everyone and
willing to give everyone a voice. Without this credibility,
people won’t believe what is broadcast or published
in the newspapers. You can help journalists by ensuring
that no legislation is passed that curtails their independence.
You can also help by discouraging other leaders from using
their powers to interfere with a journalist’s right
to access and publish information that is in the public
interest.
3. Working with the media
Before we look at specific tools for good media relations,
here are three tips for working effectively with journalists:
- Build relationships with journalists
This is probably the most important step you can take to
ensure that the issues you feel are important get into
the public eye. This is a two-way process. Don’t
expect journalists to listen to you if you are not helpful
when they approach you for information. And always remember:
just because you think an event or issue is important
doesn’t mean a journalist will see it that way.
This also means treating the media with respect. Journalists
should not let their feelings interfere with their reporting,
but they can build up resentment towards people who are
rude or disrespectful to them. This can have an impact
on how or whether they cover an issue or event.
- Keep journalists updated
Since journalists cannot know everything that is happening
in a society, you can help by briefing them on important
developments. Tell them about upcoming events and provide
them with background information that helps them understand
complex issues and processes. Make time for informal
meetings where you can explain these issues. Ensure they
have access to documents such as draft legislation and
discussion papers as soon as they become public.
- Keep the relationship professional
Never offer journalists money or other rewards to cover
a story or to keep information from being published.
This is unethical and will ruin a journalist’s
credibility. If you want to control information, pay
for an advertisement or buy space so you can control
its content. Never use friendships and family relationships
to influence reporters.
4. Getting information into the media
There are many ways to get information to journalists. Your
choice of technique will depend on the information you want
to get across. For example, you may choose news releases,
press conferences, press statements, letters, news events
and site visits. In this guide, we have chosen to focus on
the first three most important techniques.
Unless you can pay for an advertisement, the only way to
get information into the media is to ensure it is newsworthy.
Giving journalists information is not enough. You need to
give them information they can use. When they receive it,
they must be able to answer ‘yes’ to the following
questions:
Is this new? If people already know the information you are
providing, why would they buy a newspaper to find out about
it? ‘New’, in this case, refers to things that
have just happened or will happen, or to information that
has not yet been published or broadcast.
Is it relevant? Is the information significant to the readers,
viewers and listeners? Will it make a difference to their
lives? Is it important or interesting enough to be worth publishing
or broadcasting?
Does it pass the ‘So what?’ test? When presented
with information, the first question a journalist asks is ‘So
what?’ or to put it more politely, ‘Why would
my audience be interested in this?’ You need to make
it clear why people should care about what you have to say.
In the next few pages we focus on tips for writing news releases,
organizing and hosting press conferences, and preparing statements
for the media.
4.1 News Releases
News releases, or press releases, are often the most effective
way of getting information to journalists. A news release
is a written text you prepare for journalists to use as the
basis for a news story, or that prompts journalists to contact
you for more information. News releases are cheap to produce
and can be sent to many different media organizations at the
same time.
- What to include
Every release must answer six key questions if it is going
to provide all the information a journalist needs to
write a story. If you don’t answer all of these
questions, there is a good chance your news release will
not be used.
Six key questions for any news writing
WHO? Who is involved? Who was involved?
WHAT? What has happened? What is going to happen?
WHY? Why did the event take place? Why was the decision
made?
WHEN? When did the event happen? When will the event happen?
WHAT? What is going to happen? What did happen?
HOW? How did it happen? How will it happen?
- How to begin
Journalists frequently get more news releases than they
can use. It is thus the quality of your writing and the
information you provide that will convince them your
release is worth publishing. You need to catch the reader’s
attention from the first line and keep him or her interested.
Your opening sentence should answer the all-important ‘So
what?’ question.
- Tips for news releases
- Label and date the news release - Write the words
NEWS RELEASE clearly on the top of the page. The
date should appear on the right-hand side.
- Provide a headline - This should be one short phrase
(about five words) that summarises the content. Headlines
help editors decide if a story should be covered
and who should cover it.
- Keep it short - Try to keep the news release to
one page. Two pages should be the maximum. Journalists
don’t have the time or space to deal with long
releases.
- Spell out acronyms - Write out names of organizations
in full before using an acronym. For example, refer
to the Popular People’s Party by its full name
before using the acronym PPP.
- Use ordinary language - Avoid using jargon and
technical language. Avoid words ordinary people will
struggle to understand. Keep your sentences short
and include one idea per sentence.
- Indicate the origin of the release - At the end
of the release, identify the person or organization
that has issued it. For example, say that it has
been issued by Xavier Fernandes, the Press Secretary
of the People’s Party.
- Contact numbers - Be sure to include the address
and contact numbers of the person issuing the release.
It is also important to provide after hours contact
numbers.
- Get someone to edit your work - Mistakes make you
look bad. Never send a news release until someone
else has checked it for factual, spelling and grammatical
errors.
- Include photographs - or suggest photographs that
could be taken to help illustrate the story.
- Submit your release early – Familiarize yourself
with the deadlines of media organizations and send
your releases to them well before these deadlines.
4.2 Press Conferences
Press conferences are a vital means of getting information
out through the media. By providing face-to-face exchanges,
they are also an important way of developing good relationships
with journalists.
There are two types of press conferences you may want to
arrange:
- Regular briefings
These are held on a regular basis to update the media on
the progress that has been made on a political or social
issue. Organising these press conferences is a fairly
simple process: arrange a time and a venue for a regular
meeting with journalists and then stick to the plan.
The advantage of regular press briefings is that you
don’t need to invite journalists every time. However,
you will find that unless you have something newsworthy
to offer journalists at every meeting, they will soon
stop coming. Journalists will also get extremely irritated
if these briefing are cancelled or rescheduled at short
notice.
- Press Conferences for special events
These are press conferences you call to make special announcements
to the media about new policies, activities or plans.
Since journalists know they have been organised to draw
attention to an important event, these press conferences
have more impact than regular briefings,
You should only organise one of these press conferences
when you have something important to announce. If you can
pass on the information just as easily with a news release,
then do so. Journalists do not have time to waste on press
conferences that do not produce worthwhile stories.
Tips for organizing press conferences
- Timing – Try to arrange a press conference at a
time that does not clash with other important events.
- Venue – make sure the venue is easy to find. The
room should include a main table or podium for the speakers
and rows of chairs for the journalists. It should be big
enough to accommodate everyone and have space for television
cameras and microphones. Do not clutter the main table
with flowers that obstruct photographers and people with
recording equipment. A simple banner draped across the
front of the speakers’ table, or a backdrop behind
the speakers, looks good on television and in photographs.
- Who should be there – Don’t have too many
people sitting at the main table. If possible, have one
person to facilitate the discussions, one main speaker
and one other person who has specialized knowledge of the
issue being addressed.
- Chairing a press conference – The facilitator of
the press conference should welcome the journalists, introduce
the speakers, and ensure each journalist gets a chance
to ask questions. Allow each reporter to ask one main question
and if possible a follow-up question. Once everyone has
had a turn, the chairperson can invite journalists to ask
additional questions.
- The process – Begin the press conference by reading
out a statement about the issue you want to discuss. Copies
should be made available to journalists. Once the statement
has been read, invite journalists to ask questions.
- Start press conferences on time – Frustrated journalists
and editors are less likely to cover your story or give
you positive coverage.
- Always be polite - You may not like the questions being
asked, but making cutting remarks to journalists can antagonize
the media and cost you important support.
4.3 Press Statements
A press statement is a carefully worded comment that spells
out your party or organisation’s official position on
a given issue. It is similar to a press release but it has
a different function: press releases focus on events, while
press statements reflect your views and positions on topical
issues.
- Who should issue a statement
Although a spokesperson or party representative may draft
a statement, the top leadership should approve it. This
ensures that the person releasing the statement is presenting
your official position. Taking the time to prepare a
statement helps ensure you do not make hasty comments
you may later regret.
- Why issue a press statement
Preparing a press statement enables you to express your
position very clearly in writing. This helps to ensure
your views are accurately reported. Since you have a
written record of what you said, you are also well positioned
to demand corrections if a journalist misquotes you.
- When to issue a press statement
You can issue a statement any time your party or organization
wants to comment on a political, social or economic issue.
Yet since timing is always important, you should try
to ensure your statements reach journalists when the
issue is being publicly debated.
- How to issue a press statement
Press statements, like press releases, can be hand-delivered,
faxed or e-mailed to the media. They can also be read
over the phone or presented at press conferences.
Tips for press statements
Many of the Tips for Press Releases are also relevant here,
yet there are several others that need to be stressed:
- Keep it short – Journalists may
not use everything you say in your statement. Instead,
they will select the comments they think are most relevant
to their audience. If you keep it short, -even one or two
sentences - they are more likely to use the information
you want published.
- Keep it simple – Since journalists
will often quote directly from your statement, you want
to make sure you are clearly understood by readers and
audiences. Ask someone who has no connection with the subject
to read your statement. If it is not clear to them, chances
are others won’t understand it either.
- Get straight to the point – Don’t
waste time with jargon or rhetoric. State your position
clearly. Say what needs to be said and then stop.
- Write for easy reading – Radio
and television journalists will sometimes read your statements
on air, so your writing should be easy to read out loud.
When you are writing your statement, read it out loud to
yourself. If you stumble, try to rephrase it so you can
read it more easily.
- Prominent personalities attract more attention – Both
journalists and their audiences will take your statement
more seriously if it is issued by a well-known person in
your party or organization. It is better to have the statement
signed by the head of your party than by a spokesperson.
- Don’t wait to be asked – You
don’t want to be caught off guard. As soon as an
issue starts getting coverage in the media, you need to
determine your position and prepare a statement.
5. When journalists approach you
Until now, we have been focusing on ways of getting information
into the media. Now, however, we will concentrate on how you
can get the most out of situations when journalists approach
you.
First, here are several things to think about when you are
approached by journalists for interviews or comments:
- Make the most of your opportunities
Every time a journalist approaches you for information,
you are presented with a valuable opportunity to explain
your views and positions. Make the most of the opportunity.
This is especially important if the issue being raised
reflects negatively on your organization. This is a chance
to set the record straight.
- Respect a journalists’ right to ask challenging
questions
Journalists ask questions on behalf of their audiences,
and they are expected to challenge leaders on important
issues. You may not like the questions they ask, but you
need to take them seriously.
- Be honest
Some politicians are tempted to lie when they respond to
journalists’ questions. Yet this often causes them
greater harm later on. Journalists are trained to expect
people will lie to them and they will do their best to
uncover and expose the truth. If this happens, they can
destroy your credibility.
- Be patient
Don’t get frustrated if journalists ask questions
that show they are unfamiliar with an issue. Use the opportunity
to make sure they understand the complexities so that they
can educate their audience. If a journalist is confused,
the chances are their audience also needs more information.
5.1 Interviews
Interviews are the main tool journalists use to get information
from you. This is true for both print and broadcast journalists.
Interviews can take many forms and can happen in almost any
environment. They may range from formal studio interviews
to conversations on the street. They may happen face-to-face
or over the telephone. E-mail interviews are also becoming
common. Regardless of who is interviewing you, where it is
taking place or how the interview is being conducted, there
are several things you can do to help ensure an interview
meets your needs.
General Tips for Interviews
Before the interview starts
- Be clear what the interview is about -
Find out what the journalist is after before you start
answering questions. You may not be the best person to
answer the questions and may want to refer the journalist
to someone else. Although journalists are not obliged to
tell you the questions in advance, you have the right to
ask for a summary of the issues that will be covered.
- Set the boundaries – Once you
know the issue a journalist wants to discuss, you may want
to say you can answer questions about some topics, but
you are not in a position to talk about others. In this
case, refer the journalist to someone who can answer these
questions.
- Know what you want to say – If
you have time to prepare for an interview, think of the
two or three most important points you want to get across.
When the interview begins, look for opportunities to make
these points. Since this allows you to consider your responses
in advance, you should also try to anticipate the kind
of questions the journalist is likely to ask.
During the Interview
- Relax – An interview should not
be a contest of wills. If it feels like a conversation,
you will relax and get your information across more clearly.
- Listen carefully to the questions – Journalists
get frustrated when you do not answer their questions.
They may feel you are avoiding the issue. Listen carefully
to what is being asked and respond directly to the question.
If you do not understand the question, ask the journalist
to repeat it.
- If you don’t know the answer, say so – Never
give information if you are not sure it is factually correct.
A good journalist will verify what you say, so if you get
the information wrong, you may appear to be lying. Refer
the journalist to someone who will know the answer, or
promise to find the information they need when the interview
is over.
- Don’t let journalists put words in your
mouth – Journalists often ask questions
which require ‘Yes’ or ‘No” answers.
When you respond, they may then attribute the entire
statement to you.
Example:
Question: Would you say the Minister’s behavior might
be considered immoral?
Answer: Well yes, I suppose you could say that to some
extent.
Published: The Minister is immoral, says member of parliament.
Gain control of the question by saying: ‘I can’t
answer that question directly, but what I can say is .
. .’
- Keep your cool – You may not like
the questions, but you should never lose you temper. This
makes you look as though you are on the defensive and have
something to hide.
- Never say ‘no comment’ – This
looks as though you are avoiding the issue. Explain that
you are preparing your response and will release a statement
later. Then do so.
- Be brief and to the point – There
are many reasons why it is best to keep your answers short.
Short, clear answers limit the risk a journalist will make
mistakes when he or she reports what you have said. They
allow journalists to ask more questions, which means you
cover more ground. They also help you remain focused and
allow the journalist to guide you back to the issue at
hand.
- Make sure you get your message across – If
you are clear on the points you want to make, you can look
for opportunities to get them across. Breaks in the conversation
give you the chance to say, ‘I’d like to add
that …’ or ‘One other thing I want
to say is …’ Journalists will normally let
you finish what you want to say if you keep it brief.
After the interview
- Be careful what you say after an interview – Remember
that anything you say to a journalist is on the record
and may be used. Even if you think the interview is over,
don’t say anything you would not want published or
broadcast. Many politicians have been caught saying things
after an interview when a journalist’s tape recorder
is still running .
- Ask when the story will be published -
This lets the journalists know you will be checking the
story to make sure it is accurate. But remember that reporters
don’t always know when or if a story will be used.
5.2 Communicating clearly on radio
Radio interviews provide you with a wonderful chance to speak
directly to people. They can be recorded in the studio or
in the field, and then edited later. They can also be broadcast
live.
Tips for radio interviews
- Be Relaxed – If you are relaxed,
you will sound confident. Breath deeply before you start.
When people are nervous, they speak quickly and their voices
tend to rise to a higher pitch. Try to speak normally.
Speak slowly and pronounce your words clearly.
- Think of your listener – This
will help you use language the listener will understand.
Try to focus on the one specific person with whom you want
to communicate. Be simple, clear and warm. There is no
second chance on the radio so the listener has to understand
you the first time.
- Smile! - It makes your voice sound warmer
and friendlier.
- Use your voice - Because people can’t see you,
how you say something can be as important as what you say.
If you put expression into your voice, people will know
you mean what you say.
- Answer questions briefly – Unless
it is a live interview, the journalist probably won’t
use everything you have said. If you keep your comment
brief, this helps them to select one or two sound-bytes
to include in a news bulletin. You should not take more
than a minute to answer a question.
- Microphones – All microphones
are different, but as a general rule, if you clench your
fist and stick out your thumb, you will have established
the distance you should usually maintain between the microphone
and your mouth. Don’t speak directly into the microphone.
Let your breath pass over the top. If you are not sure,
ask the journalist for guidance.
- Make eye contact with the interviewer – this
helps you to establish a good relationship with the interviewer
and helps you communicate with each other.
- Be careful of making other noises – especially
when the interview is taking place live. Watch out for
rustling papers. If you need notes, make a few points on
a single page or on small flash cards. Don’t thump
your fist on the table. The listener won’t know what
you are doing.
- Find a quiet space for field interviews – Find
a space where you can talk without distraction. Background
noises from construction work or vibrating air-conditioners
can make interviews unusable. Journalists should look for
quiet spaces. If not, suggest they do. And remember that
some background noise can help create a good atmosphere
if it is not too loud, so be flexible.
- In your office – If you are being
interviewed in your office, make sure you turn off your
mobile phone and take the landline off the hook. Put an ‘Interview
in progress, do not disturb’ sign on the door.
- Get there early – If you have
to rush to a studio interview to be on time, this will
come across in the way you speak - especially if you are
out of breath. You should get to the studio at least fifteen
minutes before the start of the interview. You can use
this time to chat with the interviewer or to think about
the two or three key points you want to get across.
- Be careful what you say live on air – because
once it is said, you can’t take it back. Be especially
careful of language others might find offensive.
- Have fun – when you are enjoying
yourself, so will your audience and that will keep them
listening.
5.3 Coming across clearly on Television
Many of the points you need to think about for television
interviews are covered in the Tips for Radio Interviews. The
big difference is that how you look and present yourself is
also very important.
- Dress to impress – What you wear
is important for two reasons. Firstly, your clothes say
something about your personality. Choose clothes that convey
the image you want to get across. Secondly, some clothes
do not look good on television. Clothes with tight squares
or stripes tend to shimmer on the screen, while clothes
that contrast starkly with your complexion can also look
strange. Wear plain fabrics in neutral colours.
- Be neat – Before entering the
studio or starting a field interview, make sure you are
tidy. You don’t want viewers to be distracted by
dirt on your face or uncombed hair. Find a mirror or get
a colleague to have a look at you. Comb your hair, wipe
the sweat off your face, and make sure all your buttons
are done up.
- Be aware of body language – Think
about the image you want to convey and adapt your body
language accordingly. Folding your arms signals you are
not prepared to be open. Touching your face constantly
can make people think you have something to hide. Feel
free to use your hands when your talk, yet try to keep
them still most of the time. Sit or stand up straight.
If you slouch and look too relaxed, viewers will think
you are not taking the interview seriously. Don’t
smoke!
- Don’t look at the camera – This
can make viewers uneasy because it looks as though you
are staring straight at them. To create a conversational
atmosphere, make steady eye contact with the interviewer.
6. Avoiding mistakes
Here are two other things to consider that will help protect
you when you are dealing with journalists:
- On and off the record
People often talk about something being ‘off the
record’. This means the information provided may
not be published or that the person providing the information
should not be identified. This can be a very useful way
of giving a journalist you trust the background information
he or she may need to understand a situation properly.
Nonetheless, you need to be careful.
People often make the mistake of saying things to journalists
they don’t want published, and then saying, ‘But
this is off the record’. It is not. Any time you
want to tell a journalist something ‘off the record’ you
need to negotiate this in advance. Until a journalist has
agreed to keep information ‘off the record’,
anything you say may be published.
The same applies to situations where you do not want to
be personally identified. If you don’t want your
name used, be sure to make this clear before you pass on
any information.
- Make your own recording
If you are talking to a journalist about a sensitive subject,
it is often wise to record the interview yourself. By
placing a tape recorder on the table and openly recording
an interview, you are sending a clear signal to the journalist
that you will take action if his or her report is not
accurate. If you are misquoted, you can then prove the
journalist has changed your words.
In press conferences, it is also very useful to record
the questions you are asked and the answers you give. Once
again, this can protect you if mistakes are made in the
media.
7. Handling mistakes
Mistakes will happen, and when they do, you need to respond
strategically. You will want to correct the damage, but at
the same time, you must continue to build a good working relationship
with the media organization involved. Journalists are professionally
obliged to correct errors and will normally do so if you can
prove they made a mistake.
Here are some tips you can follow for correcting mistakes:
- Who to speak to - If the error is small
and does not affect you seriously, speak to the reporter
who wrote the story. This gives him or her a chance to
explain the mistake to the editor without getting into
too much trouble.
If the mistake is seriously damaging, take your complaint
directly to the editor or station manager. Put your complaint
in writing, showing clearly what the mistake was and what
you expect the editor to do about it.
Don’t threaten an editor with legal action unless
he or she refuses to correct the mistake. This will only
destroy your relationship with the media.
- Published corrections – Although
they find it embarrassing, if necessary, all media organizations
will publish or broadcast corrections. When an error occurs,
it is worthwhile asking for a correction. Yet think carefully
before demanding one. When there has been a minor mistake
in an article that is generally damaging to you, demanding
a correction can work against you. In the correction, the
paper will have to explain how it happened, and this may
mean repeating the same negative information.
- Legal action should be a last resort – it
is expensive, it will ruin your relationship with the media,
and it may mean that information comes out in court that
you don’t want published.
Publications -
Press Freedom
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